santai44 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how santai44 ("santai44", "we", "us", "our") collects, uses, discloses and safeguards personal information obtained from individuals ("you", "Player", "User") who access or use the santai44 website and platform at santai44.win.

santai44 is committed to protecting the privacy and personal data of all players, including those accessing the platform from Kuala Lumpur, Penang, Johor Bahru and across Malaysia. This Policy has been prepared to reflect santai44's obligations under applicable data protection legislation and the requirements of our international gaming licence.

By registering an account, accessing the santai44 platform or otherwise providing us with your personal information, you acknowledge that you have read this Policy and consent to the collection, use and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the santai44 platform.

2 Data Controller

santai44 is the data controller responsible for the personal information collected through the santai44 platform. As data controller, santai44 determines the purposes and means by which your personal data is processed.

Questions or requests regarding this Policy or santai44's data handling practices should be directed to the santai44 support team using the contact information provided in Section 14 of this Policy.

3 Personal Data We Collect

santai44 collects personal data in the following categories, depending on the nature of your interaction with the platform:

santai44 collects only the personal data that is necessary for the purposes described in this Policy. We do not collect sensitive categories of personal data (such as racial or ethnic origin, religious beliefs, health data or biometric data) unless required to do so by applicable law or regulatory obligation.

4 How We Use Your Personal Data

santai44 uses the personal data collected from you for the following purposes:

• Account management: Creating, maintaining and administering your santai44 player account, including processing your registration, verifying your identity and age, and managing your account settings.
• Service delivery: Processing deposits and withdrawals in MYR, facilitating gameplay across the santai44 game library, calculating and crediting promotional bonuses, and providing customer support.
• Regulatory compliance: Meeting our obligations under our international gaming licence, including anti-money laundering (AML) checks, responsible gaming monitoring, age verification, and reporting obligations to our licensing authority.
• Security and fraud prevention: Detecting, investigating and preventing fraudulent transactions, account takeover attempts, bonus abuse, money laundering and other prohibited activities on the santai44 platform.
• Platform improvement: Analysing aggregated usage data to identify technical issues, improve platform performance, optimise the user interface and enhance the overall player experience for Malaysian users.
• Marketing communications: Sending promotional offers, bonus notifications and platform updates to players who have opted in to receive such communications from santai44.
• Legal obligations: Responding to lawful requests from law enforcement, regulatory bodies, or courts of competent jurisdiction.

5 Legal Basis for Processing

santai44 processes your personal data on the following legal bases:

• Contractual necessity: Processing necessary to perform the agreement between you and santai44, including operating your account, processing transactions and delivering gaming services.
• Legal obligation: Processing required to comply with applicable laws and our licensing authority's requirements, including AML obligations, age verification and regulatory reporting.
• Legitimate interests: Processing carried out in santai44's legitimate business interests, including fraud prevention, platform security, and improving services for players — where such interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given, informed consent — principally in relation to receiving marketing communications from santai44. You may withdraw this consent at any time.

6 Data Sharing & Disclosure

santai44 does not sell, rent or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients in the circumstances described:

• Payment processors: Malaysian payment service providers including FPX, DuitNow, Touch 'n Go eWallet, Boost, Maybank2u and CIMB Clicks, to the extent necessary to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC (Know Your Customer) and AML service providers engaged by santai44 to verify player identity and age as required by our licensing obligations.
• Game studios and technology providers: Certified game providers whose software powers the santai44 game library, to the extent necessary to deliver gameplay, resolve game-related disputes and maintain RTP certification records.
• Regulatory and law enforcement bodies: Our licensing authority, and any law enforcement, regulatory, tax or judicial authority that lawfully requests disclosure of personal data in the exercise of their legal powers.
• Professional advisers: Legal, accounting, auditing and other professional advisers engaged by santai44 in the ordinary course of its business, subject to confidentiality obligations.

Where santai44 shares personal data with third-party service providers, we require those providers to process the data only for the specified purposes and in accordance with santai44's instructions and applicable data protection law.

7 Data Retention

santai44 retains personal data for as long as your account remains active and for a further period after account closure as required by applicable law and our licensing authority's data retention requirements. In practice, this typically means that transaction records, identity verification data and account history are retained for a minimum of five years following account closure, in line with standard AML and regulatory requirements applicable to licensed gaming operators.

Technical usage data and gameplay logs may be retained for shorter periods where they are no longer required for the purposes for which they were collected. Where personal data is no longer required and no legal retention obligation applies, santai44 will securely delete or anonymise that data.

8 Cookies & Tracking Technologies

The santai44 platform uses cookies and similar tracking technologies (including local storage and session tokens) to operate core platform functionality, maintain your login session, and collect usage analytics. The following types of cookies are used:

• Strictly necessary cookies: Required for the platform to function correctly. These include session authentication cookies that keep you logged in to your santai44 account during your visit. These cannot be disabled without affecting core platform functionality.
• Analytical cookies: Used to collect aggregated, anonymised information about how players interact with the santai44 platform — including pages visited, features used and session duration. This information is used to improve platform performance and user experience.
• Preference cookies: Used to remember your platform preferences, such as language settings and recently played games, so that your santai44 experience is consistent between sessions.

You can manage and control cookie settings through your web browser's privacy and cookie settings. Blocking certain types of cookies may affect the functionality of the santai44 platform, including the ability to remain logged in.

9 Security Measures

santai44 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the santai44 platform.
• Encrypted storage of passwords using industry-standard hashing algorithms — plain-text passwords are never stored.
• Access controls restricting personal data access to authorised santai44 personnel on a need-to-know basis.
• Regular security assessments and penetration testing of the santai44 platform infrastructure.
• Player-accessible two-factor authentication (2FA) for additional account security.
• Automatic session timeouts to protect inactive accounts on shared or public devices.

Whilst santai44 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, santai44 will notify affected players and the relevant regulatory authority in accordance with applicable legal requirements.

10 Your Data Protection Rights

Subject to applicable law and any overriding legitimate interests or legal obligations, you have the following rights with respect to your personal data held by santai44:

• Right of access: You may request a copy of the personal data santai44 holds about you.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held on your account.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to santai44's legal retention obligations.
• Right to restrict processing: You may request that santai44 restricts the processing of your personal data in certain circumstances.
• Right to data portability: Where processing is based on your consent or on a contract, you may request that santai44 provides your personal data in a structured, machine-readable format.
• Right to object: You may object to the processing of your personal data where santai44 relies on legitimate interests as the legal basis for that processing.

To exercise any of these rights, please contact the santai44 support team. We will respond to all valid requests within 30 days. In some cases, particularly for complex or multiple requests, we may extend this period by a further 60 days with prior notification.

11 Marketing Communications

santai44 will send promotional communications — including bonus offers, new game announcements and special promotions — only to players who have provided their affirmative consent to receive such communications during registration or through their account settings.

You may withdraw your consent to receive marketing communications from santai44 at any time by updating your communication preferences in your account settings or by contacting the santai44 support team. Withdrawal of marketing consent will not affect the lawfulness of any processing carried out before withdrawal, nor will it affect the operation of your santai44 account or your ability to continue using the platform.

12 Minors

The santai44 platform is strictly intended for use by persons aged 21 years and above. santai44 does not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory component of the santai44 registration process.

If santai44 becomes aware that personal data has been collected from a person under the age of 21, we will immediately close the relevant account and delete the associated personal data, subject to any legal retention obligations that may apply in the specific circumstances.

13 Changes to This Privacy Policy

santai44 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, our data processing practices, or our business operations. The "Last Updated" date at the top of this Policy will be revised accordingly whenever a material change is made.

Where a change to this Policy materially affects how we process your personal data, santai44 will notify registered players by email to the address on file, or by a prominent notice on the santai44 platform, prior to the change taking effect. Your continued use of the santai44 platform following notification of a revised Policy constitutes your acceptance of the updated terms.

The current version of this Privacy Policy is always accessible at santai44.win/privacy-policy.

14 Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or santai44's handling of your personal data, please contact us through the following channels:

This Privacy Policy was last updated in June 2026. All previous versions of this Policy are superseded by this document.